Terms, Conditions and Privacy Policy

Confidential signpost

The following terms, conditions & privacy policy, updated May 28th 2014, describe how we protect your privacy.

We may update these details from time-to-time. Please check this page regularly to ensure you're familiar with the current version. Thank you.

Licence to use the Serenity Programme

You may view, download for caching and ease-of-use purposes, and print pages and other resources from the Serenity Programme, provided that:

  • The copyright notice remains intact in all documents
  • Use of the Serenity Programme is for non-commercial, personal use only, and contents will not be copied or posted on any network computer or broadcast in any media whatsoever
  • You must not republish material from the Serenity Programme, or reproduce or store material from the Serenity Programme in any public or private electronic retrieval system
  • No modifications of any documents are made without the express consent of the Serenity Programme
  • Passcodes supplied by the Serenity Programme must not be shared with third parties

Limitations of liability

While we endeavour to ensure that the information on the Serenity Programme is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the web site remains available or that the material on the Serenity Programme is kept up-to-date (although obviously every effort is made to do so).

Our liability is limited and excluded to the maximum extent permitted under applicable law arising under these terms and conditions or in connection with the Serenity Programme, whether arising in tort, contract, or otherwise including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

Restricted access

If we provide you with a password to enable you to access restricted areas of our web site or other content or services, you must ensure that that your password is kept confidential. You accept responsibility for all activities that occur under your password.

Use of the Serenity Programme

You must not use the Serenity Programme in any way that causes, or may cause, damage to the web site or impairment of the availability or accessibility of the Serenity Programme.

  • You must not use the Serenity Programme in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity
  • You must not use the Serenity Programme for any purposes related to marketing without our express written consent
  • You must not use our web site to copy, publish or send mass mailings or spam
  • You must not use our web site to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under British and other applicable law
  • All material you copy, publish or send via our web site must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.


We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Entire agreement

These terms and conditions, together with our privacy policy and license, constitute our agreement between you and us in relation to your use of the Serenity Programme and supersede all previous agreements in respect of your use of the programme.

Law and jurisdiction

This notice will be governed by and construed in accordance with UK law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of the UK.

Intellectual property rights

Unless otherwise stated, we own the intellectual property rights of the Serenity Programme and material on the web site. Subject to the licence below, all our intellectual property rights are reserved.

Serenity Programme privacy policy

We are committed to safeguarding the privacy of our users; this policy describes how we treat your personal information.

What information do we collect?

We collect, store and use general information about visits to, and use of, the Serenity Programme. This data can include information relating to users IP address, location, software type, referral source, length of visit and number of pages viewed. Location data is collected automatically (though the user can opt-out through a browser alert). Location data is used to identify trends in usage, not to track or identify any individual user.

The type and nature of data collected is similar to the usage logs maintained by most web servers. This data is collected automatically by the web server from which the Serenity Programme is provided.

The computer (‘server’) from which Serenity Programme is provided is maintained in a secure data centre.  However the server contains no sensitive personal information whatsoever.

The server logs contain details of users activity on the Serenity Programme web site, although there is no record of users actual identity in the server logs. The information that we collect is designed to be aggregated and used to identify patterns of use of the Serenity Programme, not to monitor the activity of individuals.

Usernames and passwords

All users of the Serenity Programme are prompted to enter a password to access your workbooks. This provides a relatively low level of security, please take whatever steps are necessary to protect the security of your workbooks. Neither the website nor the workbooks transmit any personal information whatsoever over the Internet.

If you are concerned about your privacy, or if you share a computer with others, you can clear your browsers cache when you have finished. Use your browsers 'help' files to find out how to do this.

What we do with usage information

We may use aggregated information in the administration of this web site, to improve the programme's ease of use, and for research and evaluation purposes.

Aggregate data may be used in research and in summary reports to help us evaluate the use of the Serenity Programme in general, and is not used to identify or to attempt to contact any individuals.

Consent to use of information

Your use of the Serenity Programme implies active consent that grouped summaries of outcome data, or testimonials may be published or presented - for example in scientific papers, articles, books in any form - written, electronic or audio, or at conferences. No data which could possibly be used to identify any individual user whatsoever will ever be published.


The Serenity Programme uses ‘cookies’. A cookie is a small text file that may be stored on your hard drive. It is created automatically by the Serenity Programme. A cookie can be thought of as a ‘passport’, which tells the Serenity Programme when you have returned. The Serenity Programme uses cookies to streamline your experience of the web site and to provide summary reports regarding how many people use the site (via Google Analytics).

We don't use any cookies to serve advertisements or for any marketing or social networking related purposes. Cookies don't store your name or any personal information.

The cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookies can't spread viruses, and Internet browsers allow people to set their own limits to the number and type of cookies saved on their computers.

Although cookies are stored on your computer, they can't access your hard drive, so a cookie can't read other information saved on your computer and they can't access your e-mail address or any other personal details.

They only contain as much information as you yourself have entered. No sensitive information is stored as cookies – for example the results of your assessments are not stored or sent to anyone by the Serenity Programme.

You can delete cookies from your computer by following the instructions in the 'help' menu of your browser.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector). Doing so may, however, have a negative impact upon the usability of many web sites and programs, including the Serenity Programme.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools./dlpage/gaoptout.

Using your personal data

In addition to the uses identified elsewhere in this privacy policy, we WILL NEVER use your personal information to:

  • Send 'spam' marketing information to you by post or by e-mail
  • Provide other companies with any information about you whatsoever

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may (only in very unusual circumstances) disclose information about you without your consent:

  • To the extent that we are required to do so by law
  • In connection with any legal proceedings or prospective legal proceedings
  • In order to establish, exercise or defend our legal rights
  • To protect the safety of our users, web site or the public

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal data

We take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. However data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. It is for this reason that the Serenity Programme program neither asks for, not transmits, any sensitive personal information over the Internet.

The written records you keep of your progress through Serenity Programme remain in your possession, so please take whatever steps are necessary to protect your own privacy with regard to your these documents.

We encourage all users to encrypt their e-mail correspondence to further enhance security, our PGP key is available from our contact page.

Third party web sites

We encourage you to review the privacy statements of external web sites so that you can understand how those web sites collect, use and share your information. The Serenity Programme is not responsible for the content of external web sites.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on the Serenity Programme web site. You should check this page regularly to ensure you are happy with any changes.

Thanks for reading to the end!

Steve Cottrell

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Page last updated:  Monday, January 4, 2016